Available services include unlimited phone support, upgrades, remote assistance, on-site consulting services, and report writing. On this page, you may initiate a support ticket, begin a consulting session, find our holiday schedule, and search our website.
Monday through Friday, 8:30 am to 5:00 pm CST
After Hours and Holiday Schedule
Our telephone support desk is available 24 hours a day* to address both technical and accounting-related issues. All calls during normal office hours will be billed at a half-hour minimum charge and quarter hour increments thereafter. See our holiday schedule below.
* There is a premium charge for assistance provided outside of the standard hours. After hours and holiday calls will be billed at $250 per hour with a one-hour minimum charge.
If you have an appointment with one of our team members, at the scheduled time, please click the link below to connect them to your system using Take Over My PC.
Support Ticket Form
To request assistance, please complete this form. Your ticket will automatically be placed in the queue, and we will respond in the order received. If this is an urgent or after-hours issue, please call our office at 214.800.5500 in addition to logging the ticket.
MicroAccounting offices are closed on the following dates in 2018:
January 1 – New Year’s Day
March 30 – Good Friday
May 29 – Memorial Day
July 4 – Independence Day
September 3 – Labor Day
November 22 & 23 – Thanksgiving
December 24 & 25 – Christmas
January 1, 2019 – New Year’s Day
Check our blog for articles that may help you identify–and even solve–common issues.
Sage 100/Sage 100cloud Resources
Sage HRMS Overview
Need a Support Plan?
If you are a MicroAccounting client and do not already have a support plan, please contact us to discuss your specific needs.
Log a Support Case
To log a support case for your Sage software, please click the button below and provide your information via email: company name, your name, phone number, and a brief description of the question or issue. You may also contact us directly by emailing us with the above information at firstname.lastname@example.org.
Your case will be logged and a call back will be forthcoming in the order it was received.
If this is an urgent issue such as a “system down situation” or the inability to process Payroll, please call 214.800.5500 to log the case. If no one answers, you can leave a message and we will call you back ASAP.