MicroAccounting Solutions provides telephone support, remote assistance, and on-site consulting services for Sage products, and we have alliances who can provide on-site and off-site hardware/networking services. We are here to serve you!
Scheduled Consulting Appointments:
If you have an appointment set with a member of our consulting or support team, please click the link below to connect them to your system:
Submitting a Support Ticket:
Our telephone support desk is available 24-hours a day to address both technical and accounting-related Sage 100 ERP (MAS 90 and MAS 200) support issues. There is a premium charge for support provided outside of the standard support desk hours of Monday through Friday from 8:30 a.m.-5:00 p.m. Central Standard Time. All calls during normal office hours will be billed at a half-hour minimum charge and quarter hour increments thereafter. After hours calls will be billed at $250 per hour with a one-hour minimum charge.
In order to submit a support ticket, please complete the following information and click “Submit Ticket” at the bottom. A ticket will automatically be created for you in our support queue, and you will be called back in the order received. If this is an urgent or after-hours issue, you must call our office at 214-800-5500 in addition to logging the ticket.
For any urgent or after-hours issues, please call our office at 214-800-5500 in addition to submitting the ticket.
Please note that MicroAccounting Solutions will observe the following holidays in 2014:
- January 1
- April 18
- May 26
- July 4
- September 1
- November 27-28
- December 24-26
- January 1 (2015)
- New Years Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- New Years Day (2015)
We are available on each of these dates to provide assistance at the premium rate. Otherwise, requests for support during holidays will be addressed the following business day.