Support
MicroAccounting Solutions is the only Sage Certified Support Center in North Texas. We provide telephone support, remote assistance, and on-site consulting services for Sage products, and we have alliances who can provide on-site and off-site hardware/networking services. We are here to serve you!
Scheduled Consulting Appointments:
If you have an appointment set with a member of our consulting or support team, please click the link below to connect them to your system:
Submitting a Support Ticket:
Our telephone support desk is available 24-hours a day to address both technical and accounting-related Sage MAS 90 and 200 support issues. There is a premium charge for support provided outside of the standard support desk hours of Monday through Friday from 8:30 a.m.-5:00 p.m. Central Standard Time. All calls during normal office hours will be billed at a half-hour minimum charge and quarter hour increments thereafter. After hours calls will be billed at $250 per hour with a one-hour minimum charge.
In order to submit a support ticket, please complete the following information and click “Submit Ticket” at the bottom. A ticket will automatically be created for you in our support queue, and you will be called back in the order received. If this is an urgent or after-hours issue, you must call our office at 214-800-5500 in addition to logging the ticket.
For any urgent or after-hours issues, please call our office at 214-800-5500 in addition to submitting the ticket.
Please note that MicroAccounting Solutions will observe the following holidays in 2013:
- January 1
- March 29
- May 27
- July 4
- September 2
- November 28-29
- December 24-25
- New Years
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas
We are available on each of these dates to provide assistance at the premium rate. Otherwise, requests for support during holidays will be addressed the following business day.
